James A Bgr

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Verified Reviewer
| map-marker Bakersfield, California

Subscriber to rent our place in Colorado

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Furnished Finder - Subscriber to rent our place in Colorado
Original review Mar 27, 2024

Furnished Finder advertises itself as the place to go for Traveling Nurses - in short, it is not! Most of the inquiries are looking for a better deal than AirBNB, and because we advertised it for 90 day minimums, we were offering a discount.

Most wanted a shorter term - the opposite of what FF suggested to market to. Most people I was linked to weren't even inquiring about my property, only in the area. Pain the side service. Within one month of subscribing, we quit.

Unfortunately, I did not know that it is an auto-renewal service (like every business on the internet, if they can extract more $$$, then it is good for the business, even if you don't want it.

And Furnished Finder did send me an email about renewing, but I immediately deleted it. My mistake. Not only did FF renew / charge me, but they raised their subscription from $99 / year to $149.

After I was notified that they renewed my subscription, that I hadn't used in 11 months, I reached out and asked for a refund.

They responded with "our policy is no refunds." Good business for them!

I agree that I'm responsible for the renewal, however, most services when requested to refund for a service that isn't being used, will refund. My bad.

I DO NOT RECOMMEND THEIR SERVICE!

View full review
Loss:
$149
Pros:
  • Unknown
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Do not use - rip off!

Resolved
Mangor J

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Verified Reviewer
| map-marker Chattanooga, Tennessee

Resolved: Follow-up on rentals posted to Furnished Findet

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Updated by user Mar 12, 2024

Multiple landlords, different issues, some went to arbitration, others reported to legal authorities may result in legal action).

Original review Mar 12, 2024
Tried to add to my review but got the Oops message, so I'm posting an additional comment; so, this is just a follow-up to my previous review. Landlords are using Furnished Finder to make easy money and cheat their renters.

Beware the ones that insist on cash-demand a receipt or at least a text that you can save to show proof you paid. Try to visit the place in advance because the descriptions don't meet the actual condition of the rental. For instance, one for a "whole in-law suite" was basically 2 bedrooms for rent, one with a bed, another with a small couch (sitting room), no kitchen usage and the landlord (who supposedly lives downstairs) always comes up to the living room and kitchen at all times but you have no kitchen privileges. (Jonesborough,TN).

Another advertised as "cabin in the glen" is actually a converted tool shed in a wooded back yard-there is NO view of mountains and farmland as you can't see beyond the trees. There is traffic noise and noise from trains. The owners untrained dogs never leave you alone and will jump up on your car scratching the doors. The owner fires a rifle in the backyard adjacent to the rental.

The only sink is in the bathroom area with the toilet so you brush your teeth, prep your food, and wash your dishes there. He claimed he had a professional cleaning team, later it was a maid but regardless, there was filth on back of the portable fan, soot all over the tiny pot belly stove, cob webs everywhere, dried dead bugs in windowsills, mounds and mounds of leaves that you can sweep with the same broom you use indoors. He demands cash and will not give back deposits.(Erwin, TN). Another rental had an idle son who would sit on the porch directly across from the rental for up to 6 hrs a day on his phone.

He would occasionally weed whack the grass and leave debris all over the front entrance of the rental, and on the door frame of chipping paint and rotting wood. There is massive amounts of noise from a gas station and main roadway from the rear of this place. The woman left leftover food from the previous renter to include alcohol, there was congealed stuff in the freezer bin under a bag of ice, and dried crud in the waste bin covered with a plastic bag. You might be excited to get some free beer but that isn't a bonus for those of us who don't drink.

Also I would not trust the other refrigerated/frozen food not knowing if it had been compromised by sitting out too long or being defrosted and refrozen. She had a large utility shelf that held all sorts of junk from old monitors, glues, paints, etc. Realize that a lot of these are considered volatile substances that you are breathing in. There were fast food napkins under the bed along with bottle caps, thick dirt under the furniture.

Once again another place with those freaking air fresheners everywhere. (Johnson City, TN.)
This is another caution point to all who use these rentals: fans that are blowing on high speed and multiple air fresheners everywhere usually means there is odor from mold or the toilet which has to sump into the main line above ( because its below the sewer line) or to a septic on the property. She didn't refund my deposit because she didn't have a new renter.(Johnson City, TN). Fear of a bad review got my money returned.

And for the last rental which was supposed to be impeccably clean, I found mouse droppings and congealed urine in the drawer below the oven, a child's sock under the settee, weird child paper drawings under the bed, mold under the stove top where someone had boiled over some soup that mold grew on but dried out when the moisture was gone, ants who paraded in on a regular basis because there were food particles on the floor to the pantry and under the microwave stand. And please don't give me this nonsense about it being a usual thing for basement apartments to have bugs. A place will not have bugs if it's properly cleaned and you've cut off a bugs food source and water source, or any extra moisture they may need. Lastly beware those no flow, low flow toilets as they do not have water coming in all around the bowl because you will have to stand around flushing 2-3 times or using the toilet brush to jab things down the bowl which would normally be washed down.

I can't caution all of you enough to check these places out before renting. Pay attention to your instincts, if something seems wrong or doesn't sit right with you, get out of there, don't rent. You folks who get comfy enough to set up accounts on the TV- remove them when you leave (You Tube or other accounts).

Especially personal photos- why would you put your personal photos in a place where you're renting? (computers, TV).
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User's recommendation: Do your homework

Steff C Fof

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Verified Reviewer

Landlord Reviews

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Me and my roommate endured 7 months of bullying by the landlord. We have several texts to support our claims. Mold and mildew in the fridge. Charging for cleaning and no cleaning done. Use if washer in the apartment by landlord who enters daily. Lease worked for benefit of landlord. Landlords should not be allowed to rent if no reviews, tenants should be allowed or encouraged to review. Verification of reviews if showing infractions, landlord and tenants should be banned from platform. I have receipts pics, messages and so does my roommate.
View full review
Loss:
$1000
Pros:
  • Plenty of options
Cons:
  • Customer service needs to actually visit properties

Preferred solution: Review of my complaints and issues now that I have moved out.

User's recommendation: Choose wisely! Document everything

Mangor J

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Verified Reviewer
| map-marker Houston, Texas

Anyone can post a rental, there isn't an evaluation process other than customer reviews IF a customer decides to post- many don't want to take the time; no adequate getting process

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Updated by user Nov 03, 2023

previous text cut off. Listings are photoshopped.

a basement apartment had no windows, ingress/egress was through the garage.

Waste had to be sumped up an 8 foot vertical pipe causing reflux & odor.4. Landlords are charging a cleaning fee but are not cleaning between 1...

Updated by user Sep 28, 2023

I entered Furnished Finder and the site changed it to Furnished Quarters. I have no issue with Furnished Quarters since I have never used them or their services.For some reason the site autocorrected to one of their selections and I have contacted the site about the...

Original review Sep 28, 2023
Just a note to the above entry: it should read "vetting process" not getting process (could not edit).. In Furnished Finder you put in a request for short term rentals in the area and time frame in which you're seeking to rent.

A lot of listings come up that aren't available for your specified dates, or they're out of the area you request. You get some idiots that waste your time by contacting you to say their rental is not available. I'm in a housing crisis and I don't like people wasting my time. Based off some restricted selection parameters provided by FF to listers, it is very difficult to tell if the rental is a room in the home or a whole separate unit (ie.

basement or in-law suite; attached unit, or unattached). FF finally put in an area in the upper right hand area designating "room", "entire unit" which helps a little. However, this is the big problem. Naturally the pictures posted are going to highlight the aesthetic features and you don't find out until you get to the place that the aesthetic features are very few.

BEWARE the basement apartments with no windows. First, you can develop Seasonal Affective Disorder quite rapidly from not seeing natural daylight and will notice unusual bouts of depression; plus there's many occasions where you will dress inappropriately because the basement is so much colder than the actual temp outdoors. Realize too, that many basements don't have temperature control and may rely off of vents from the main unit upstairs. Also, there's the exhaust fumes from vehicles, ATVs or mowers in the garage.

Tennessee has some very high radon levels- something which most homes aren't tested for, which can put one at risk for developing cancer. Second, many of these basement units are below the sewer line, which means all waste has to be pumped to be emptied, often traversing an 8 foot vertical pipe. In many cases with a cheap, small, inefficient, pump, this can mean reflux and odors. I was tasked to cut off the alarm to the pump in the garage when it was set off by trying to drain water after a shower.

I don't rent to acquire additional duties. Renting a unit in a house puts you at risk of experiencing privacy breaches from the landlord yelling down at you from the top of the steps, or people taking short cuts to the garage and other ugly behaviors like using excessive scent by the owner. In one case, the owner got offended by the fecal scent emanating from their inefficient pump unit that she deliberately fumigated down into the basement with perfumed scent, which sent me to the ER in respiratory distress. She was trying to teach me a lesson.

This was a deliberate act to hurt me which is classified as assault.
There's also the issue of plain stupidity in not providing closets/ closet space, towel rods, paper towel holders, dressers or shelves. I've had to use bungee cords in the last 3 rentals for paper towels or for toilet paper, as well as to leave my clothing in duffle bags on the floor. These places also don't disclose the nasty odors that smell like week old frat parties of rotting garbage and emesis. Additionally, the landlord can have unspecified expectations of the renter joining them on the porch every afternoon to sit idly for a couple or more hours with aimless chat, or the landlord feels obliged to invade your privacy either by going through your personal stuff or incessantly interrogating you about your personal life, despite telling them you're a private person.

The furniture has been substandard for the most part with sway back beds to depleted cushion sofas that have you sinking to floor level. The prices, in most cases, are outrageous. My last rental, I paid $1700 for a month's rent, some strange $150 fee, plus $300 cleaning fee. Well the place was filthy with dirt under the furniture and curtains, dead bugs in the window sills, fluorescent lighting, A/C and TV that don't work, and a tiny amount of available cabinet space to store your food items.

Some even have the audacity to use these rental spaces for their overflow storage, and cabinets listed as "do not use" spaces because their personal junk is in there. Dishes can be minimal with many that are stained or chipped, the same with cookware. Appliances are also minimal, but most do come with dirty coffee makers with old coffee grinds/pods in the reservoir or mold.

It has been a very big disappointment. I wished these places like FF had stricter guidelines for listing with reviews that go directly to the corporate office to determine whether the person(s) can continue to list their rentals.
View full review

Preferred solution: property inspections before renting. Stronger, clearer guidelines to include renters rights, no religious interference, no unwritten obligations

User's recommendation: Beware and do your homework, visit site in advance of tenting- if possible, Do write a review

Denise F Ivj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Adelaide, South Australia

FF will not refund my membership even though I called and canceled before auto renewal time.

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Furnished Finder - FF will not refund my membership even though I called and canceled before auto...
Furnished Finder - FF will not refund my membership even though I called and canceled... - Image 2
FF is an ineffective way to advertise. After a full year I never had a single renter and their annual fee is expensive for absolutely no renters So I called and canceled my membership before auto renewal. I was told they had done this. Of course next visa statement their $149 fee was indeed charged. I called two numbers, held more than 30 minutes and was finally told someone would call me back within the hour. Its been four days now. I guess Ill fight this through my credit card customer service. FF is a pain.
View full review
Loss:
$149
Cons:
  • After canceling
  • Still charge your card

Preferred solution: Full refund

1 comment
Guest

My problems are just like yours, they took money from my account, even though I never got a single tenant from this website, they sent me emails in the past from people but it seems like the people are not receiving my email. Not one person responded to my email. I think they are a scam website.

Charity R Vtw

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Verified Reviewer

Cancel subscription

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Please cancel my subscription, it was automatically charged to my card and I did not want or need this service again. Thank you
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Jon S Mln

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Verified Reviewer
| map-marker Largo, Florida

Liars and crooks

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I have been using Furnished Finder as a host for one year and already they lied to me. I was told that I would have the option to renew each year. This year, they raised the rates by 50% without telling me and automatically renewed my membership. When I called them they said once the money has been withdrawn it can not be refunded? How can money that HAS NOT been withdrawn be refunded? They basically told me " too bad so sad. "
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User's recommendation: Keep a close eye when your renewel is coming.

Ivan A Isr

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Verified Reviewer

No results, not customer friendly, charges without authorization and does not reimburse

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I paid for 2 years in a row for a property in prime location next to University of Berkeley and never got a single booking! Even worse they automatically charged my credit card the third year without my authorization and denied to reimburse me even though there were only 5 days passed from the "new" year.!!!
View full review
Loss:
$150
Cons:
  • Bad system to respond to requests
  • No results

Preferred solution: Full refund

User's recommendation: AVOID

Chris D CA

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Verified Reviewer

Attempted to use to contact nurses for short term room rentals.

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Updated by user Jan 16, 2024

no update to date after countless emails and postal letters and calls.1/16 - site would not grant me access.

Updated by user Jan 16, 2024

Reached out to them : calls, emails and written letters - no resolution

Original review Jan 16, 2024
The details :
Customer Service ( they try to be pleasant on the phone ) All of them are in Latin America and accent issues can be an issue. They are not the most intelligent folks and for technical issues they are not highky skilled.
The instructions for the website and how to set up are not good, and it's harder than it should be to set up the pages for your rentals.
I had 2 rooms available...

and each one had to be done separately for the same house. ( Inefficient )
They didn't bother to tell me about the fact that they have a Facebook group - and it's not published anywhere. Only when on a call with the folks from Mexico do you get the info - and then you need to find out how to join - as there's no instructions for that either. Mind you: don't bother as it's only wasted time, you won't be found by anyone on it - or find anyone on it.
They didn't bother to tell me that the site choses the closest hospital to you - which could be a veterinarian's office who doesn't use any nurses under contract - of course.

I had to go in and chose the hospitals in the area in which would use nurses under contract... and they were slightly further away than another hospital of some kind... honestly - don't bother.
These are only a few of the issues I had while setting up...

never mind the customer service calls, the follow ups, the chasing down of issues, the follow ups to the follow ups.
Summary: Don't spend good energy on bad. This is bad.
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Loss:
$10000
Cons:
  • Customer service is not very technical
  • Latin america customer service spoken english barriers
  • Biased toward anyone who pays for the use of

Preferred solution: I don't care at this point, I have wasted so much time on this. Dozens of calls and emails - many dozens. Escalation to the owner of the business - and NO reply. I am done with this.

Carolyn K Mfy
map-marker Chennai, Tamil Nadu

Wrongful renewal

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This is a horrible, horrible, horrible company. They scam you badly. Wont work with you. I cancelled my contract 6months ago but they just renewed it claiming I did not cancel it. They only type in what they want. Said there was not record of cancellation. They debited my acct for $140, money the elderly senior citizen needs for medication. Shame on you Furnished Finders, youre the worst. Folks, if youre smart,DONOT ever. ever, ever use this company. They will lie, manipulate, claim falsehoods, and drain your bank account. Ive contacted my bank and the Texas Attorney Generals Office for abuse of a Senior CitizenDont Mess With TexasFurnished Finders. Refund my money NOW!
View full review
Loss:
$140

Preferred solution: Full refund

David T Mxh

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Verified Reviewer

#550***-*. I can't login in my account

Hi, I am have a problem with loggin into my accou. I enter my user name : david.tehrani press return and nothing happens so i can't enter my password. Please advise. THanks, David
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Preferred solution: I just want tech support help.

User's recommendation: I have not heard from furniture finder regarding the I have in loggin.

Resolved
Angelina D Zwu

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Verified Reviewer
| map-marker New York, New York

Resolved: Room for rent

Updated by user Mar 27, 2024

Company fixed the issue and I have been provided with apology. Called customer service and also sent an e-mail and they took care of my refund.

Original review Mar 20, 2024
To whom it may concern, I have a single family home with a room to rent and I was wondering if I can speak to someone in regards to how this works with your help. Can someone please contact me with the information that I need on how to proceed.
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Johnny K Emx

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Verified Reviewer

Refund

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Tried to get a refund because did not realize still on auto renewal and have not used the service since last May. We thought the account was closed. This service was not for us at all and definitely would not work with us to get a refund.
View full review
Loss:
$248

Preferred solution: Full refund

User's recommendation: Hard to use site

Juliana J Nsf

Reimbursement

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I have not received either of my reimbursements.. whats going on?? I spoke at length to several representatives to no avail apparent..
View full review
Loss:
$397

Preferred solution: Full refund

Gloria L Xne

Worst service ever

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What a joke they did absolutely nothing to assist. Every 14 days you have to relist makes no sense. I called multiple times for assistance to no avail. Such a scam. Dont waste your money. They send you leads for absolutely nobody who requested your area or type of home or rental amount. Then they say its not their job they only do advertising. When I signed up apparently there were 197 tenants needing my area. A lie. Never received a single person in my area. No Refund!!
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Loss:
$179
Cons:
  • Scam
  • Zero tenants

User's recommendation: Do not waste your money. Scam alert! ‼

Rick J Jba

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Verified Reviewer

Waite of Money they oversell themselves

I give them and "F" failure. My gosh before they get there fee, you think wow this is a reasonable company. NO so many sales people reached out to me, to get me to sign up. Made more than 10 calls to them with questions. Over a month I talked to 2 people from Furnished Finder. I signed up even after reading all the complaints filed that were filed. After one month using there services, complaints are justified. I had a specific candidate for my rental. All they sent me of about 6 potential customers all were for multi family when I had a one bedroom. I sent two emails to Furnished Finder about this issue. No Replys. This site is a waiste of your money, and after they receive your $149. Goodbye. You can get better service doing this by yourself by Rentals.com-Facebook-Etc
View full review
Loss:
$149
Pros:
  • I like throwing my money away
Cons:
  • Do not live up to there advertising

User's recommendation: Zero

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